Why won't my eCard load? All I see is white space?

If you are having problems viewing your ecard, the problem may be temporary. Please wait a few minutes and try again. If you're still unable to view the ecard, the following information may help.

Browser Cache

Your browser's cache stores information about the web pages you've visited. Clearing your cache regularly frees up disk space on your computer, increases the computer's performance and rids your computer of any corrupted files.

Follow the instructions in your browser's Help section for clearing the cache. Once the cache has been cleared, close your browser window and re-open it.

* Netscape users should look under Preferences, or for some versions of Netscape holding down the shift key and clicking the reload icon in the navigation toolbar will clear cache.
* Internet Explorer users should look under Internet Options or for some versions of Internet Explorer, holding down the shift key and clicking the refresh icon in the navigation toolbar will clear cache.


Corporate Firewall

If you are at work, your company's firewall may prevent you from viewing our ecards. Check with your company's network administrator to find out if this is the case.

Macromedia Flash

Our animated ecards are created using Macromedia's Flash software. In order to view them, you need the most current version of Macromedia's Flash Player. To download the most recent version of Macromedia Flash, please click here.

If you choose to save the download rather than launching it automatically, it won't install until you double click the icon from wherever you save it.

E-Mail-Only Service

You need full internet access in order to view an ecard. Not all computer systems can view our ecard. "E-mail only" services such as WebTV and some types of Juno/NetZero service may not be able to display ecards.